General Terms and Conditions of Sale
Welcome to our web site. at rrpdiamonds.com, or any other rrpdiamonds.com web site (collectively, the “Site“), we always appreciate your business. If you would like to provide feedback about the Site, or recommend a way we can improve the buying experience, please click here. In addition, we offer the rrpdiamonds.com Safe Purchase Guarantee (see here: https://www.rrpdiamonds.com/faq/#Insurance_Care) to ensure your comfort when buying on a Site.
rrpdiamonds.com (“RRP Diamond“, “we“, “our” or “us“) provides services to you subject to the terms and conditions included in this General Terms and Conditions of Sale (“Terms“) and other customer service pages which we have prepared to help make your shopping experience with RRP Diamond as enjoyable and problem-free as possible. Please read them carefully. By visiting or using the Site or any other RRP Diamond service you acknowledge that you have read and understood, and agree to be bound by, these Terms. You also agree to comply with all applicable laws and regulations, including, without limitation, the India Copyright and Trademark laws and not to violate any third party rights. In addition, You agree that you will not use, sell or supply any product(s) purchased from RRP Diamond in an unlawful manner and, in particular, will comply with all export controls and sanctions rules. If you do not agree to these Terms, please do not use the Site. Please note that we do not assume any responsibility or liability for your reliance on any tax-estimation tool available on RRP Diamond’s Site. By purchasing RRP Diamond products, you acknowledge that RRP Diamond’s approved payment processors will take your payment and approved carriers will deliver your order.
Ownership; Feedback and Copyright
This Site is owned and operated by RRP Diamond. Unless otherwise noted, all design and content included on this Site, including text, graphics, logos, icons, images, artwork, audio and video clips and software is the property of RRP Diamond (or is used under license to RRP Diamond) and, for the avoidance of doubt, it is protected by India and international copyright laws, and other laws and regulations.
To the extent you provide any feedback, comments or suggestions to RRP Diamond in connection with your use of the Site (“Feedback“), you acknowledge that any and all rights, including intellectual property rights in such Feedback shall belong exclusively to RRP Diamond, and that such Feedback shall be considered confidential information and you hereby irrevocably and unconditionally transfer and assign to RRP Diamond all intellectual property rights in such Feedback, and waive any and all moral rights that you may have with respect thereto. It is further understood that use of Feedback, if any, may be made by RRP Diamond at it sole discretion, and that RRP Diamond in no way shall be obliged to make use of any kind of the Feedback or part thereof.
Notwithstanding the foregoing, we appreciate hearing from our customers and welcome your Feedback regarding RRP Diamond’s Site and the products offered for sale by RRP Diamond, provided that such Feedback is not illegal, obscene, threatening, defamatory, invasive of privacy, infringements of intellectual property rights or otherwise objectionable or injurious to third parties and do not contain or consist of viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”. You may not use a false email address, impersonate any person, or otherwise mislead us as to the origin of any Feedback.
If you do submit Feedback, you should be aware that RRP Diamond’s policies do not permit us to accept or consider creative ideas, suggestions, inventions or materials other than those that we have specifically requested. RRP Diamond values your Feedback but requests that you be specific in your comments and not submit creative ideas, inventions, suggestions or materials. RRP Diamond shall not be liable for any use or disclosure of any such Feedback.
In addition, any violation of our intellectual property rights, including, without limitation, of our Marks as described below, may result in account suspension, your liability for damages incurred, injunctive relief and/or any other potential legal action.
As between you and us: RRP Diamond website including graphics, logos, headers, icons, scripts and service names are also Marks of RRP Diamond. RRP Diamond’s Marks may not be used in connection with any product or service that is not RRP Diamond’s, in any manner that is likely to cause confusion of customers or potential customers, or in any manner that harms or discredits RRP Diamond. All other trademarks related to the products sold on this Site are the sole property of their respective owners.
Nothing on this Site or in these Terms should be construed as any license or right to use any Marks displayed on the Site without the express written permission of RRP Diamond or the trademark or service mark owner. Neither the names “rrpdiamonds.com” or “RRP Diamond” nor RRP Diamond’s logos may be used for any purpose without RRP Diamond’s prior written consent. RRP Diamond’s logos may not be used as a “hot” link to any other web site without RRP Diamond’s prior written consent.
Use of the Site
The Site and content are intended solely for personal and non-commercial use by visitors and on-line shoppers. Any use of any Site or its content other than for personal and non-commercial purposes is prohibited. You agree not to reproduce, publish, transmit, distribute, modify, create derivative works from, or commercially exploit in any way any of the content of any Site.
You shall not: (a) use, modify, create derivative works of, transfer, reproduce, distribute, display or disclose the content or use it for any commercial purpose, or any public display, performance, sale or rental, (b) decompile, reverse engineer, or disassemble the content, (c) remove any copyright, trademark registration, or other proprietary notices from the content, (d) disrupt servers or networks connected to the Site; (e) use or launch any automated system (including without limitation, “robots” and “spiders”) to access the Site or extract content or data from it, and/or (f) circumvent, disable or otherwise interfere with security-related features of the Site or features that prevent or restrict use or copying of any content or that enforce limitations on use of the Site. You further agree not to access or use any Site in any manner that may be harmful to the operation of the Site or its content.
Your Account and Placing an Order
To place an order, you must open an account with us (“Your Account”) which will require you to provide some compulsory personal information. Alternatively, you can choose to place your order by logging in with your Facebook or Google accounts.
You are not legally obligated to provide us personal information, and you hereby confirm that providing us personal information is at your own free will. You confirm that all information and details provided by you (including upon registration) are true, accurate and up to date in all respects and at all times.
When you create an account we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the website and/or to maintain your account security. If you access or use any Site, you are responsible for maintaining the confidentiality of your account and for restricting access to your computer. You agree to be responsible for all activities that occur under Your Account or password. If you are under 18 years old, you may use rrpdiamonds.com only with the involvement of a parent or guardian. RRP Diamond reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders in its sole discretion. If RRP Diamond is suspicious of any fraudulent activity coming from your account, it can reserve the right to refuse you access to your Account and can delete the account.
Acceptance of your Order
Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. We will notify you by email as soon as possible to acknowledge that we have received and are processing your order (“Confirmation Notice”).Loose diamonds are shipped 1-4 days after payment, though certain diamonds may be shipped up to 14 days after payment, and all other jewelry and engagement rings will be shipped in 1-3 weeks, depending on the production schedule of that item. Prior to dispatch of the product(s), RRP Diamond has the right to decline an order at its discretion and for any reason (for example, this may happen for legal or regulatory reasons or for reasons related to availability or stock). To the maximum extent permitted by law, RRP Diamond shall have no liability to you as a result of such refusal of any such order submitted.
If we cannot supply you with the product or service you ordered, we will not process your order and inform you of this in writing (via email) and, if you have already paid for the product, we will refund you in full as soon as reasonably possible, but in any event no later than 14 days after receipt of your payment.
RRP Diamond may choose the carriers at its discretion. Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address.
Please note that certain products and services may be subject to alternative delivery charges, restrictions and/or timescales. If delivery cannot be made to a customer due to the customer not being present at the address at the time allotted by the carrier or if a customer refuses to accept the products, RRP Diamond reserves the right to deduct the cost for returning products to the RRP Diamond returns center from the customer’s refund for the order.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.
Where the supply of your product(s) or service(s) is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but, to the maximum extent permitted by law, shall be under no liability to you for such delay or failure. For the avoidance of doubt, this paragraph does not exclude or effect in any way any statutory right that is afforded to you to cancel an order when a product is delayed or not provided.
Your Right to Cancel and Refunds
You may have cancellation rights governed by local legislations. Nothing in these Terms will affect these statutory rights.
Damaged or Incorrectly Supplied Products
You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by sending an email to [email protected]) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
Ownership of User Submissions
You represent and warrant that you own or have the necessary rights and permissions to use and authorize RRP Diamond to use all intellectual property rights in and to your User Submissions, and to enable inclusion and use thereof as contemplated by the Site and these Terms. You retain all of your ownership rights in and to your User Submissions.
RRP Diamond makes all reasonable efforts to display the products listed for sale on its Site as accurately as possible. However, the colors we use, as well as the display and color capabilities of your computer monitor, will affect the colors that you actually see on your screen. RRP Diamond cannot guarantee that your monitor’s display of any product color, texture or detail will be accurate. In addition, RRP Diamond does not warrant that product descriptions or other content are accurate, complete, reliable current or error free. While RRP Diamond makes every effort to ensure that our products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, RRP Diamond reserves the right to refuse sale that item. If the pricing error is discovered after payment has been finalized, RRP Diamond reserves the right to cancel the sale and refund the transaction in full. If a product offered by RRP Diamond is not as described, your sole remedy is to return it in unused condition. All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available.
The Site contain links to web sites that are not maintained by RRP Diamond. We try to include links to only those web sites that are in good taste and safe for our visitors, but we are not responsible for the content or accuracy of any web sites other than our own and cannot guarantee that such web sites will not change without our knowledge. The inclusion of a link in this Site does not imply RRP Diamond’s endorsement of the web site. If you decide to use any links to access other web sites, you do so at your own risk.
Disclaimer of Warranties and Limitation of Liability
Nothing in these Terms limits or excludes our liability for any matter that cannot be limited or excluded by applicable law. Nothing in these Terms will affect your statutory rights.
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE MATERIALS AND INFORMATION PROVIDED BY RRP Diamond ON THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. RRP Diamond MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON ITS SITE. YOU AGREE THAT YOUR ACCESS TO, AND USE OF THE SITES IS AT YOUR OWN RISK. RRP Diamond EXPRESSLY DISCAIMS ANY RESPONSIBILITY AND LIABILITY FOR THE ACCURACY OF, AND YOUR RELIANCE ON, THE TAX-ESTIMATION TOOL AVAILABLE ON RRP Diamond’S SITE AND ANY ASPECTS RELATED THERETO. V, ITS AFFILIATES AND SUPPLIERS DO NOT GUARANTEE OR REPRESENT THAT YOUR USE OF THE TAX-ESTIMATION TOOL WILL SATISFY OR ENSURE COMPLIANCE WITH ANY LEGAL OBLIGATIONS OR LAWS OR REGULATIONS. RRP Diamond IS NOT IN THE BUSINESS OF PROVIDING LEGAL, FINANCIAL, ACCOUNTING, TAX OR RELATED ADVICE OR SERVICES. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, RRP Diamond DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. RRP Diamond DOES NOT WARRANT THAT THE SITE, ITS SERVERS, OR EMAIL SENT FROM RRP Diamond ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. RRP Diamond WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM USE OF THIS SITE, INCLUDING, WITHOUT LIMITATION, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES.
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, WE EXCLUDE ALL REPRESENTATIONS, WARRANTIES, CONDITIONS AND TERMS (WHETHER EXPRESS OR IMPLIED BY STATUTE, COMMON LAW OR OTHERWISE) TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET POSSESSION, NON-INFRINGEMENT, TITLE, QUALITY OF SERVICE, OR THAT OTHERWISE ARISE FROM A COURSE OF PERFORMANCE OR DEALING, OR USAGE OF TRADE, ALL OF WHICH ARE HEREBY DISCLAIMED BY RRP Diamond AND ITS LICENSORS AND SUPPLIERS.
YOU MUST FOLLOW ANY ADVICE OR INSTRUCTIONS WE GIVE YOU TO KEEP PRODUCTS WE SUPPLY TO YOU SAFE (INCLUDING ANY INSTRUCTIONS OR PRODUCT MANUALS PROVIDED WITH THE PRODUCTS). WE CANNOT ACCEPT LIABILITY FOR DAMAGE TO PRODUCTS WE HAVE SUPPLIED WHICH IS CAUSED BY YOUR FAILURE TO FOLLOW THIS ADVICE.
IN ANY EVENT WE WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES OR LOSSES RELATED TO ANY BUSINESS OF YOURS INCLUDING (WITHOUT LIMITATION) LOST DATA, LOST PROFITS, LOST REVENUES OR BUSINESS INTERRUPTION. THE AGGREGATE LIABILITY OF RRP Diamond UNDER, OR OTHERWISE IN CONNECTION WITH, THESE TERMS SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY CUSTOMER TO RRP Diamond UNDER THE PURCHASE ORDER IN WHICH THE LIABILITY AROSE.
THE FOREGOING EXCLUSIONS AND LIMITATION SHALL APPLY EVEN IF RRP Diamond HAS BEEN ADVISED, OR SHOULD HAVE BEEN AWARE, OF THE POSSIBILITY OF LOSSES, DAMAGES, OR COSTS, EVEN IF ANY REMEDY IN THESE TERMS FAILS OF ITS ESSENTIAL PURPOSE; AND REGARDLESS OF THE THEORY OR BASIS OF LIABILITY, INCLUDING WITHOUT LIMITATION FUNDAMENTAL BREACH, NEGLIGENCE, MISREPRESENTATION, STRICT LIABILITY OR OTHER CONTRACT OR TORT LIABILITY.
This disclaimer of liability applies to any damages or injury caused by any failure or performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, act of God, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action. You also specifically acknowledge that RRP Diamond is not liable for your defamatory, offensive, infringing or illegal materials or conduct or that of third parties.
The law of certain States may not allow limitations on warranties or damages as described above. If such law applies to you, some or all of the above disclaimers, exclusions or warranties may not apply to you and you may have additional rights.
You may not assign or sub-contract any of your rights or obligations under these Terms to any third party unless we agree in writing. We may assign, transfer, delegate or sub-contract any of our rights or obligations under these Terms to any third party at our discretion without any restriction of any kind and without your consent. To the maximum extent permitted by law, no third party shall be entitled to enforce any of these Terms.
Applicable Law; General
The rights and remedies of RRP Diamond set forth in these Terms are not exclusive of, but are cumulative to, any rights or remedies now or subsequently existing at law, in equity, by statute or otherwise.
No relaxation or delay by us in exercising any right or remedy under these Terms shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.
To the maximum extent permitted by law, any dispute arising with respect to this Agreement shall be resolved by negotiation between the parties or, if necessary, by resort to an appropriate federal court located in Surat, India.
RRP Diamond reserves the right, in its sole discretion, to change, modify, add, or remove portions of these Terms at any time. Please check this page periodically for changes. You agree that each time you visit any Site, your visit to and use of such Site will be subject to and bound by the then current version of these Terms.
(a) Payment Processing: RRP Diamond provides international payment processing and order fulfillment through one of its designated service providers Skrill or PayPal or Klarna or Splitit as the Merchants-of-Record. When placing an order through the Site, your order will be processed using Payment Gateway checkout and payment processing services, and you acknowledge and agree that: (i) your payment transaction will be processed via Payment Gateway, not RRP Diamond, and (ii) upon successful verification and authentication by Payment Gateway of payment information provided by you, Payment Gateway will accept the transaction, and purchase the products from RRP Diamond for the sole purpose of reselling such products to you at a price equal to the amounts presented to and agreed-upon by you. Payment Gateway will provide the merchant or RRP Diamond with its own payment information to purchase the products you have ordered, and Payment Gateway will resell such products to you and bill the payment information you have provided. Payment Gateway acquires flash title to the products when the products exit the jurisdiction of RRP Diamond. After Payment Gateway purchases and takes title to products from RRP Diamond to fulfill an order you have placed, you take title from Payment Gateway before the products enter the jurisdiction that you have designated as your address for delivery. All items purchased from Payment Gateway are made pursuant to a shipment contract. In the event of any disparity or inconsistency between the terms of any shipment contract or order fulfilment terms and these Terms, the terms of these Terms shall prevail to the extent required to resolve the disparity or inconsistency.
(b) Billing: If you provide a credit card as your tender type, your credit card will be billed by Payment Gateway, and charges to your account will be accompanied by the descriptor “RRP Diamond” or “RRP” as applicable, (or such other descriptor as the Payment Gateway may deploy), which denotes the Payment Gateway system, and that the Payment Gateway is the supplier whose products you have purchased through Payment Gateway. If you paid using your PayPal account, charges to your account will be accompanied by the descriptor “RRP or RRP Diamond” (or such other descriptor as Payment Gateway may deploy). In either case, you will only be billed after your products have been received, processed and dispatched for delivery by Payment Gateway. In the event of the receipt of any parcel from RRP Diamond containing only part of an order, Payment Gateway will process the products received, and will only bill for an amount commensurate with the price of the products therein, pro-rated amounts for shipping and/or handling, plus any